Managing Your Wine Club Membership

Welcome to your wine club! This guide walks you through everything you can do from your Membership Detail page — from viewing your club info to pausing, resuming, switching clubs, and more.

Getting to Your Membership Detail Page

Click My Clubs in the left sidebar.
You'll see your active memberships displayed as cards with the club's cover photo, club name, tier name, status badge (top-right corner), price, and "Member since" date.
Click on any membership card to open its Membership Detail page.

What You'll See on the Membership Detail Page

At the top of the page is a sticky header (stays visible as you scroll on desktop) that shows:

A back arrow linking to My Clubs
The club name (e.g., "Gold Reserve Club")
The club type label ("Subscription Club" or "Release Club")
Your membership status badge in the top-right corner (e.g., Active, Paused, Cancelled)

Below the header, you'll see a hero card with the club's cover image. Overlaid on the bottom of the image are:

The club listing name
Your tier name (if applicable)
Hero action buttons on the right side of the image (desktop) or below the image (mobile):
- View Club — opens the club's public listing page
- Switch Club — opens the club switch flow (see below)
- Change Tier — opens the tier change dialog (see below)

Below the hero card, you'll find your membership details: Member since date, Price, Fulfillment method (Shipping or Pickup), Next billing date, and your shipping address or pickup location.

Alert Banners

Depending on your membership status, you may see one of these alert banners at the top of the page:

Payment Failed / outstanding balance (red banner) — "Your last payment didn't go through." with a Pay Now button. When a payment fails, an outstanding balance is recorded and your membership is paused until you pay it. Where Pay Now sends you depends on what kind of charge failed:
- Subscription cycle with customer-choice selections → a Payment Required page where you can update your card and (optionally) adjust your wine picks before paying
- Release charge → the Release Payment Retry page where you see the order breakdown and can pay with a saved card
- Other charges → the standard Payments page with a retry option
In all three cases, you can update your card on file inline and pay without contacting the winery. Once the balance is paid, your membership resumes automatically.
Membership Cancelled (amber banner) — "Your membership has been cancelled. You can restart it at any time." Includes a Restart Membership button.
Membership Pausing on [date] (amber banner) — Shows when a pause is scheduled. Your rewards remain active until the billing period ends. Includes a Cancel Pause button.
Membership Paused (blue banner) — "Your membership is currently paused. Billing and fulfillment are on hold." Includes a Resume Membership button. (If the pause was caused by a failed payment, paying the outstanding balance resumes you automatically — you don't need to click Resume.)
Pending tier change (amber inline banner) — "Switching to [tier name] on [date]" with a Cancel link.
Pending club switch (amber inline banner) — "Switching to [club name] on [date]" with a Cancel link.
Membership ending on [date] (blue inline banner) — Shows when cancellation is scheduled for end of period.

Pausing Your Membership (Subscription Clubs Only)

If your subscription membership is active, you can pause it:

Scroll down to the actions area on the Membership Detail page.
Click the Pause button (with a pause icon).
A dialog titled "Pause Membership" opens with the message: "Are you sure you want to pause your membership to [club name]?"
The dialog lists what happens:
- "Billing will be paused — No further charges will be made after your current billing period"
- "Rewards remain active — Your rewards stay active through [end of billing period date]"
- A note: "You can cancel the pause at any time before it takes effect."
Choose one:
- Keep Active — closes the dialog, no changes made.
- Yes, Pause Membership — schedules the pause. You'll see a success message like "Membership will pause on [date]".

After pausing is scheduled, the amber "Membership Pausing" banner appears with a Cancel Pause button if you change your mind.

Resuming Your Membership

If Your Membership Is Paused

When your membership is in a Paused state, a blue banner appears at the top with a Resume Membership button:

Click Resume Membership.
Your membership reactivates immediately. A success message "Membership resumed successfully!" appears.

If your membership was paused because a payment failed, you don't need to resume it manually — paying the outstanding balance (via Pay Now) resumes the membership automatically.

If a Pause Is Pending (Not Yet Effective)

If a pause is scheduled but hasn't taken effect yet, the amber banner shows a Cancel Pause button:

Click Cancel Pause.
The pending pause is cancelled and your membership continues uninterrupted. A success message "Pending pause cancelled" appears.

Cancelling Your Membership

Scroll down to the actions area on the Membership Detail page.
Click the Cancel button (with an X icon).
A dialog titled "Cancel Membership" opens, telling you what you'll lose:
- For Subscription Clubs: "Regular wine shipments — Your curated wine selection will no longer be shipped"
- For Release Clubs: "Future releases — You'll no longer receive releases from this club"
- For Membership-Only Clubs: "Membership benefits — You will lose access to all membership rewards and benefits"
- "Member benefits — Special pricing, exclusive access, and member-only rewards"
- A note: "You can rejoin at any time."
Reason for cancelling (optional) — the dialog includes a "Help us improve — tell us why you're cancelling" picker with options: Too expensive, Too much wine, Health concerns, Not happy with wine quality/selection, Moving/relocating, Financial/budget, Switching to another club/tier, and Other. You can also add a free-text note. This is optional and only helps the winery understand why members leave — skipping it won't stop the cancellation.
Choose one:
- Keep Membership — closes the dialog, no changes made.
- Yes, Cancel Membership — cancels your membership. A success message "Membership cancelled successfully" appears.

Restarting a Cancelled Membership

If your membership is cancelled, an amber banner appears with a Restart Membership button:

Paused for a payment issue? That's different from being cancelled. A membership paused because of a failed payment is brought back by paying the outstanding balance (which resumes you automatically), not by Restart. Use Restart only for a membership that has been fully cancelled.

Click Restart Membership.
A dialog titled "Restart Membership" opens: "Restart your membership to [club name]. A new billing cycle will begin immediately."
If multiple tiers are available, you can choose:
- Your current tier (pre-selected)
- Or pick a different tier, each showing the tier name, bottle count, and price
A blue info box reminds you: "Your payment method on file will be charged for the first billing cycle."
Choose one:
- Cancel — closes the dialog.
- Restart Membership — restarts your membership immediately. A success message "Membership restarted successfully!" appears.

Changing Your Tier

If the club offers multiple tiers, a Change Tier button appears in the hero area:

Click Change Tier.
A dialog titled "Change Tier" opens:
- For Subscription Clubs: "Select a new tier for your membership. The price change will apply to your next billing cycle."
- For Release Clubs: "Select a new tier for your membership. This change will take effect immediately."
Your current tier is shown at the top with "(current)" label.
Available tiers are listed below, each showing tier name, bottle count, and price.
Select your new tier.
For Subscription Clubs with shipping, a shipping speed selector may appear if the new tier has different options.
Release Clubs only — if your current release reservation can be updated to the new tier, a blue banner shows you the new release name, template, bottle count, and estimated subtotal so you can confirm before clicking. If your current selection has been customized, or the release has already charged, the banner explains that the change will apply to future releases only.
Click Confirm Change to proceed, or Cancel to go back.
For Subscription Clubs, you'll see: "Tier change scheduled for [next billing date]". For Release Clubs, the change applies immediately, and a toast tells you whether your current reservation was updated or kept as-is.

A pending tier change appears as an amber banner: "Tier change scheduled — Switching to [tier name] on [date]" with a Cancel link to undo it.

Switching to a Different Club

If you want to join a different club offered by the same business:

Click Switch Club in the hero area.
A multi-step dialog opens:
- Step 1 — Choose a Club: Browse available clubs from this business. Each shows the club name, description, and type. Select one and click Next.
- Step 2 — Choose a Tier: Pick a tier for your new club. Each tier shows the name, bottle count, and pricing. Click Next.
- Step 3 — Fulfillment: Choose your delivery method (Shipping or Pickup), select an address or pickup location, and pick a shipping speed if applicable. Click Next.
- Step 4 — Initial Purchase (if required): Select any initial bottles required by the new club.
- Step 5 — Confirm: Review your switch. For Subscription Clubs, choose the timing:
  - Schedule for next period — the switch happens at your next billing date
  - Switch immediately — the switch takes effect right away
- Click Confirm Switch to finalize.

A pending club switch shows as an amber banner: "Club switch scheduled — Switching to [new club name] on [date]" with a Cancel link.

Changing Your Fulfillment Method (Shipping ↔ Pickup)

If the club supports both shipping and pickup:

On the Membership Detail page, find the "Fulfillment" section.
Click the change link or the swap icon button.
A dialog opens letting you switch between Shipping and Pickup:
- Switching to Shipping: Select a shipping address from your saved addresses, or add a new one.
- Switching to Pickup: Select a pickup location from the available list.
Click Save to confirm.
A success message appears: "Switched to local pickup" or "Switched to shipping".

Changing Your Shipping Address

If your membership uses shipping:

Find the "Shipping Address" section on the Membership Detail page.
Click the pencil (edit) icon or Change link.
The Change Shipping Address dialog opens, showing your saved addresses.
Select a different address, or click Add New Address to enter a new one.
Click Save to update.

Managing the addresses you've saved

Your saved addresses live under Account → Addresses in the member sidebar. Each address shows a small badge with the number of orders, memberships, or releases linked to it.

Editing any saved address always works — the change automatically flows through to every linked record so your upcoming shipments and membership use the latest info.
Deleting an address is blocked while any record (past or current) is linked to it. If you try, you'll see a message explaining how many records still reference the address, with a link to expand them. You can either edit the address in place to update the data or contact the winery to switch the linked records to a different address before deleting.

This rule is there to keep your shipping history accurate — once an order is placed and shipped to an address, that address needs to stay on file for invoicing, returns, and compliance.

Changing Your Pickup Location

If your membership uses pickup and the business has multiple locations:

Find the "Pickup Location" section on the Membership Detail page.
Click the Change link.
A dialog shows available pickup locations with their addresses.
Select your preferred location.
Click Save to confirm.

Changing Your Shipping Speed

If shipping speed options are available:

Find the shipping speed displayed on the Membership Detail page.
Click the Change link or pencil icon.
A dialog shows available speeds (e.g., Ground, Priority, Overnight) with their cost info.
Select your preferred speed.
Click Save to confirm.

Viewing Your Fulfillment History

Below the membership details, you'll find a Fulfillment History section showing past and current orders for this membership:

Each entry shows the cycle or release name, status (e.g., Confirmed, Ready for Pickup, Fulfilled), items, and date.
Click on any entry to view the full details or make your wine selection (for Customer Choice clubs).

Skipping a Release (Release Clubs Only)

If you're a member of a Release Club, you may be able to skip releases yourself:

On the Membership Detail page, look for the Skip Next Release button.
Click it to skip the next upcoming release. A success message "You'll skip the next release" appears.
To undo a skip, click Cancel Skip. A success message "Skip cancelled - you'll be included in the next release" appears.

Self-skip availability: Some wineries don't allow members to skip releases on their own. If the Skip Next Release button isn't visible on your membership, your winery has disabled self-skip for this club. You can still ask the winery directly to skip a release on your behalf — contact them through the email or phone listed on the club page.

Member Rewards Card

If your membership includes rewards (discounts, complimentary tastings, etc.), a Rewards card appears on the Membership Detail page showing your current available rewards, redemption progress, and usage limits. See the Rewards & Benefits doc for full details.

Alternate Contacts

Some clubs let you add alternate contacts (e.g., a spouse or partner) who can pick up orders or be recognized at the tasting room:

Look for the Alternate Contacts section on the Membership Detail page.
Click Add Contact (plus icon) to open the sidebar form.
Enter the contact's name, phone, email, birthday, and relationship.
Click Save to add them.
To edit or remove, click on an existing contact.

QR Code Download

On the Membership Detail page, you may see a Download QR button. Clicking it saves a QR code image that you can show at the tasting room for quick check-in and rewards redemption.