Member Statuses

Every membership has a status that determines whether the member is billed, included in fulfillment, and able to use member benefits. Statuses differ between subscription and release memberships.

Subscription Membership Statuses

Status	Meaning
Active	Membership in good standing. Billing and fulfillment run normally.
Trialing	Member is in a trial period and has not yet been charged.
Past Due	A payment failed. Stripe is automatically retrying — fulfillment continues during retries.
Paused	Temporarily on hold. No billing or fulfillment occurs.
Payment Failed	All automatic retries have been exhausted. Needs manual attention.
Unpaid	Stripe gave up after exhausting retry attempts and the membership is no longer collecting payment automatically.
Cancelled	Membership has been ended. No further billing or fulfillment.
Incomplete	Signup was initiated but first payment has not completed.
Incomplete Expired	Initial signup wasn't completed within Stripe's grace window. The member needs to start over.
Staged	Pre-active member set up but not yet billing. Staged members appear on the CRM page, not the Members table. See CRM and Contacts.

Active and Past Due are both treated as "live" memberships for fulfillment — they're included in the default Members view and in fulfillment cycles. The system keeps fulfilling Past Due members because most failed payments resolve on Stripe's automatic retry. Once a charge moves to Payment Failed or Unpaid, fulfillment stops until you intervene.

Release Membership Statuses

Status	Meaning
Active	Membership in good standing. Member is included in releases.
Paused	Temporarily on hold. Member is excluded from new releases.
Cancelled	Membership has been ended. No further releases.
Staged	Pre-active member set up but not yet enrolled. See CRM and Contacts.

Member Lifecycle Transitions

From	To	How
Active	Paused	Click Pause in the sidebar footer
Active	Cancelled	Click Cancel in the sidebar footer
Paused	Active	Click Resume Membership in the sidebar footer
Paused	Cancelled	Click Cancel in the sidebar footer
Cancelled	Active	Click Reactivate Membership (release) or Restart Membership (subscription) in the sidebar footer
Staged	Active	Activate via the CRM — see CRM and Contacts

For step-by-step instructions on each action, see Edit a Member.