Payments Overview

This guide covers how payments work on WineView and what you see on your Payments dashboard. For specific topics, see the detailed guides:

Failed Payments and Retries — What happens when a payment fails, failure categories, and retry options
Issuing Refunds — The refund dialog, partial refunds, restocking, and edge cases
Payouts — Payout schedules, statuses, and Stripe integration

Getting to Payments

Navigate to Dashboard → Payments in the sidebar (under the Business section). The page header shows Payments with the description "Manage your payment history and payout settings" and a Business-wide badge.

Payments Page Tabs

The Payments page has two tabs below the header:

Payouts — Revenue overview, balance information, and payout history
Transactions — Searchable, filterable list of all payment transactions

Transactions Tab

Navigate to Dashboard → Payments → Transactions.

Search and Filters

At the top of the tab, a filter bar contains:

Search field — Search by description, customer name, or email
Status chips — Filter pills: All, Succeeded, Failed, Refunded, Pending (each with a count)
Type filter — Dropdown: All Types, Memberships, Other
Export button — Download filtered transactions as a file
Refresh button — Re-fetches the latest transaction data from Stripe

Transactions Table

The table shows all payment transactions with sortable columns:

Column	Description
Status icon	A colored circle indicating the payment status
Transaction	Description of the charge (e.g., membership name, order type)
Customer	Member name and email
Club	Which listing the payment is associated with
Amount	Dollar amount

Click any row to open the Transaction Detail Sidebar, showing the full breakdown (subtotal, customer fee, platform fee, net payout).

When the transaction history exceeds 10,000 records, an amber banner appears noting the limit.

How Payments Work

WineView uses Stripe Connect for all payment processing. When you sign up, you connect your own Stripe account during onboarding. Every payment from your members flows through your connected Stripe account — WineView never holds your money directly.

Once your Stripe account is connected and charges are enabled, you can accept payments. If charges are not enabled (for example, if Stripe needs additional verification), payments cannot be processed until that is resolved in your Stripe dashboard.

Payouts Activation

Receiving payouts requires two things:

Your Stripe Connect account must be verified and have payouts enabled in Stripe.
WineView must have payouts enabled for your business group. This is enabled by WineView staff after your Stripe account is fully verified. Until then, transactions are processed normally and accumulate on your Stripe balance, but no payouts are scheduled.

If you've completed Stripe verification but still don't see payouts being scheduled, contact support@wineview.com.

Payment Types

WineView processes several types of payments:

Subscription payments — Recurring charges on a schedule for subscription club members
Release payments — Charges triggered when you create a release
Ecommerce payments — One-off purchases through your online store
Enrollment payments — Initial charge when a member first joins
Signup fees — Optional one-time initiation fee at enrollment
Checkin payments — Charges associated with member check-ins at locations
Refunds — Money returned to a member for a previous charge (see Issuing Refunds)

Fee Structure

WineView uses simple, transaction-based pricing:

No monthly fees — No subscription cost to use the platform
No add-on modules — Every feature is included from day one
Transaction-based — A small percentage is taken from each transaction

For specific rate details, contact support@wineview.com.

Customer Processing Fee

You can optionally pass a processing fee on to your members. This is added on top of the subtotal. You decide how much (if any) to pass along. Fee settings are configured at the business group level. Members see this fee clearly at checkout and on invoices when it applies.

Card on File for the Rewards Program

If you run a non-member loyalty program, members can save a card on file for POS pay-on-file transactions at the tasting room. This is separate from the club billing payment method — see Rewards Program for details.

State Sales Tax

Sales tax is configured separately on the Taxes & Fees page — every charge runs through your per-state tax profiles before reaching Stripe. See Taxes & Fees for setup.