Delivery & Fulfillment Information

This guide explains how wine club orders get to you — whether shipped to your door or picked up at the tasting room — and how to manage your delivery preferences.

Fulfillment Methods

WineView supports two ways to receive your wine:

Shipping

Your wines are shipped directly to your home or office.

An adult signature (21+) is required for all wine shipments. Someone of legal drinking age must be present to sign for the delivery.
Shipping availability depends on the club and your state. Some states have restrictions on wine shipments.
The shipping address on file for your membership is used for all shipments unless you change it.

Local Pickup

You pick up your wines at the winery, tasting room, or another designated location.

You'll receive a notification when your order is ready for pickup.
Bring a valid photo ID when picking up your order.
Some businesses have specific pickup hours — check with the winery for their schedule.

Choosing Your Fulfillment Method

When you join a club, the checkout page asks: "How would you like to receive your wine?" (if both options are available). You choose between Local Pickup and Shipping. See How to Join for details.

Changing After You've Joined

You can switch between shipping and pickup at any time (if the club supports both):

Go to My Clubs in the sidebar and click your membership.
On the Membership Detail page, find the Fulfillment section.
Click the swap icon or change link.
A dialog opens:
- Switching to Shipping: Select one of your saved shipping addresses, or add a new one.
- Switching to Pickup: Select a pickup location from the available list.
Click Save to confirm.
Your preference is updated for future orders. Already-confirmed orders are not affected.

Shipping Details

Shipping Speeds

Clubs may offer different shipping speed options. You'll see them during checkout and can change them on the Membership Detail page. Common options include:

Speed	Typical Delivery Time	Cost
Ground	5–10 business days	Varies (may be free, flat rate, or actual cost)
Priority / 2-Day	2–3 business days	Usually a flat rate
Overnight / Express	1 business day	Premium pricing

Cost models vary by club:

Free — the club covers shipping entirely
Flat rate — a fixed price per shipment (e.g., "$12.99 flat rate")
We cover up to $X — the club pays the first $X; you pay any difference
Actual cost at fulfillment — you pay the carrier's rate, calculated when the label is created

Changing Your Shipping Speed

Go to your Membership Detail page.
Find the shipping speed display.
Click the Change link or pencil icon.
A dialog shows available speeds with their cost info.
Select your preferred speed and click Save.

Changing Your Shipping Address

Go to your Membership Detail page.
Find the "Shipping Address" section.
Click the pencil (edit) icon or Change link.
The Change Shipping Address dialog opens showing your saved addresses.
Select a different address or click Add New Address.
Click Save to update.

You can also manage all your addresses from Addresses in the sidebar.

Shipping Eligibility

Not all clubs can ship to every state due to wine shipping laws. If you select an address in a state the club doesn't ship to, you'll see a message:

"We're sorry, but this club doesn't currently ship to [State]. Please select a different address or choose local pickup."

Tracking Your Shipment

Once your order is shipped:

Go to My Orders in the sidebar.
Click on the order.
In the Shipping Details section, you'll see:
- Your shipping address
- Tracking Information with the carrier name and tracking number
- If a tracking URL is available, the tracking number is a clickable link that opens the carrier's tracking page in a new tab

Pickup Details

Choosing a Pickup Location

If the business has multiple pickup-enabled locations, you can choose your preferred one:

Go to your Membership Detail page.
Find the Pickup Location section showing your current location.
If multiple locations are available, click Change to pick a different one.
Each location shows its name and full address.
Select your preferred location and click Save.

When Your Order Is Ready

When your order reaches Ready for Pickup status:

You'll receive a notification (email).
The order detail page shows an indigo/blue banner: "Ready for Pickup" — "Your order is ready! Visit the store to pick it up."
Pickup information shows:
- Pickup location name
- Location address
- Any pickup instructions from the business (e.g., "Enter through the side door")
- Reminders: Bring a valid ID and your order confirmation

Using Check-in QR for Pickup

For a quick pickup experience:

Click Check-in QR in the sidebar.
Show the QR code to the staff when you arrive.
They'll pull up your order and process the pickup on the spot.

Converting an Order Between Pickup and Shipping

If an individual order is eligible, you can convert it:

Go to My Orders → click the order.
In the Pickup/Shipping Details card, click the "Convert to Shipping" or "Convert to Pickup" button.
A dialog opens:
- To Shipping: Fill in a shipping address.
- To Pickup: Select a pickup location.
Click Confirm to convert.
A success message appears: "Order converted to shipping" or "Order converted to pickup."

This converts a single order and does not change your overall membership preference.

Delivery FAQs

Q: Can I change my delivery method mid-cycle? A: You can change your membership's default fulfillment method at any time. The change applies to future orders. For an in-progress order, use the "Convert to Shipping/Pickup" button on the order detail page (if eligible).

Q: What happens if I'm not home for a shipping delivery? A: Wine shipments require an adult signature. If no one is available, the carrier will usually leave a notice and attempt redelivery or hold the package at a nearby facility.

Q: Is shipping included in my membership price? A: It depends on the club. Some clubs include free shipping, others charge a flat rate or actual carrier cost. The shipping cost info is shown during checkout and on the Membership Detail page.

Q: Can I ship to a different address for one order? A: Your membership uses a default address for all orders, but you can change it before the next order is created. For a specific in-progress order, use the fulfillment conversion feature.

Q: How do I know when my order ships? A: When your order status changes to Fulfilled, tracking information (carrier and tracking number) appears on the order detail page. You may also receive an email notification.